About Service Hub

Service Hub provides procurement, IT, device, and technology solutions to customers and businesses. We are focused on connecting customers with the products and services they need while building strong business relationships and expanding our market reach.

About the Role

We are looking for a resourceful, commercially minded, and proactive Business Development & Growth Executive to help Service Hub expand its customer base, corporate network, and revenue opportunities.

This role focuses on identifying potential customers and business partners, generating leads, initiating conversations, and converting opportunities into paying customers and long-term partnerships across both B2B and B2C markets.

We are looking for someone who can independently identify where opportunities exist, determine how to reach the right people, and take action to turn ideas into measurable business results.

Key Responsibilities

Business Development and Lead Generation

Identify and approach companies that may require Service Hub’s procurement, IT, device, or technology solutions.
Research and engage decision-makers to generate B2B leads, secure new clients, and develop strategic partnerships.
Identify potential B2C customers and explore new channels for customer acquisition.
Build and maintain databases of prospective customers, companies, decision-makers, communities, and business partners.
Execute targeted outreach through WhatsApp, email, LinkedIn, phone calls, and other relevant channels.
Follow up consistently with prospects, nurture relationships, and move opportunities through the sales pipeline.

Growth and Customer Acquisition

Identify new customer acquisition channels, referral networks, communities, and partnership opportunities.
Research competitors, market trends, industries, and emerging opportunities to identify potential sources of business.
Develop and test creative approaches to reaching new customers and expanding Service Hub’s market presence.
Experiment with different outreach strategies, assess their effectiveness, and improve results based on performance.
Identify opportunities to increase customer engagement, conversion rates, repeat business, and revenue.

Research and Market Expansion

Conduct market research to identify potential customer segments and underserved business needs.
Map relevant industries, organisations, communities, and networks where Service Hub’s products and services may be valuable.
Identify opportunities for collaborations, referrals, corporate deals, and other revenue-generating relationships.
Recommend practical growth initiatives based on research, customer feedback, and market observations.

Reporting and Collaboration

Track outreach activities, leads generated, meetings booked, conversions, partnerships, and revenue opportunities.
Maintain accurate prospect databases and update CRM systems or other tracking tools.
Provide regular updates on business development activities, pipeline progress, challenges, and results.
Work closely with the team to develop repeatable processes from successful customer acquisition and growth initiatives.

Requirements

Strong interest in business development, sales, customer acquisition, partnerships, or business growth.
Excellent communication, negotiation, relationship-building, and persuasion skills.
Confidence in approaching new people, initiating conversations, and conducting cold outreach.
Ability to research organisations, identify decision-makers, and find relevant business opportunities.
Highly proactive, resourceful, and comfortable working independently with minimal supervision.
Ability to turn ideas into practical experiments, evaluate outcomes, and improve strategies.
Understanding of social media, online communities, networking, and digital outreach channels.
Comfortable using LinkedIn, WhatsApp, Google, spreadsheets, CRM tools, and other prospecting platforms.
Strong organisation, follow-up, and time-management skills.
A results-oriented mindset with a clear interest in generating business opportunities and revenue.

A specific degree is not the primary consideration. Relevant experience, demonstrated initiative, commercial awareness, and the ability to generate opportunities will be highly valued.

What Success Looks Like

Success in this role will be measured by the ability to consistently identify and engage potential customers, build valuable business relationships, create qualified opportunities, and contribute to revenue growth.

The successful candidate will be expected to:

Generate a consistent pipeline of qualified B2B and B2C leads.
Initiate meaningful conversations with prospective customers and partners.
Convert prospects into customers, corporate clients, and business partnerships.
Identify and test new customer acquisition channels.
Maintain consistent follow-ups and accurate pipeline records.
Demonstrate measurable progress in customer acquisition and revenue generation.

Ultimately, the role answers two questions: Who could become a customer or partner of Service Hub, and how do we reach them?

The successful candidate will take ownership of answering these questions and turning the answers into action.

Growth Executive