About the Company
This recruitment is for a gadget retail and procurement company focused on providing quality gadgets and technology solutions to individuals, businesses and organisations.
Beyond retail sales, we also support clients with gadget sourcing and procurement, helping customers and organisations find, purchase and receive the devices and accessories they need.
As our operations continue to grow, we are looking for a reliable and highly organised Operations Officer to support our day-to-day activities, particularly around customer service, supplier coordination, inventory, order fulfilment and logistics.
About the Role
The Operations Officer will be responsible for ensuring that the company's daily physical operations run smoothly. This includes attending to customers at the office, coordinating gadget pickups from suppliers, preparing and dispatching customer orders, managing riders, handing over gadgets to customers and maintaining accurate records of gadgets in stock.
This is a highly hands-on role that requires someone who is comfortable moving around Computer Village, Ikeja, interacting with suppliers and customers, and taking responsibility for company gadgets and orders.
The ideal candidate should have previous experience in retail operations, gadget/electronics stores, logistics, inventory management, procurement support or a similar hands-on operational role.
Key Responsibilities
Customer & Office Operations
- Attend to customers who visit the office and provide a professional customer experience.
- Receive and hand over gadgets to customers after confirming the relevant order/payment details.
- Assist with customer enquiries and escalate issues where necessary.
- Ensure the office/store area is organised and properly managed.
Supplier & Procurement Support
- Pick up gadgets and other items from suppliers within Computer Village and other designated locations.
- Coordinate with suppliers to confirm availability and collection details.
- Verify items collected against purchase/order details.
- Ensure gadgets are handled safely during transportation and delivery.
- Support the procurement process when required.
Order Fulfilment & Dispatch
- Receive and process customer orders for fulfilment.
- Pick and package gadgets and accessories correctly.
- Prepare orders for dispatch.
- Coordinate with riders and hand over the correct orders for delivery.
- Confirm that orders have been successfully dispatched and delivered.
- Follow up on outstanding or delayed deliveries.
Inventory & Record Keeping
- Maintain accurate records of all gadgets and accessories in the store.
- Record items received, sold, dispatched, returned or transferred.
- Conduct regular stock checks and report discrepancies immediately.
- Ensure all gadgets are properly labelled and stored.
- Maintain records of supplier pickups and customer handovers.
- Support periodic inventory reconciliation.
General Operations
- Support the smooth running of daily business operations.
- Coordinate movement of products between suppliers, the office and customers.
- Keep track of tasks and ensure they are completed within the required timeframe.
- Report operational issues, stock discrepancies or customer/supplier concerns promptly.
- Carry out other operational duties assigned by management.
Requirements
- 2+ years of experience in operations, retail, inventory, logistics, procurement support or a similar hands-on role.
- Previous experience working in a gadget, electronics, retail, logistics or procurement environment is highly preferred.
- Experience operating within Computer Village/Ikeja or a similar busy commercial environment is an advantage.
- Strong organisational and record-keeping skills.
- Ability to accurately handle and account for physical products.
- Good communication and customer service skills.
- Ability to interact professionally with customers, suppliers and riders.
- Strong attention to detail.
- Ability to work independently and take ownership of assigned responsibilities.
- Must be physically comfortable with frequent movement around Computer Village and other locations.
- Must be trustworthy, responsible and reliable.
- Basic proficiency in using smartphones, WhatsApp and Microsoft Excel/Google Sheets for record keeping.
Important Role Requirements
This role involves regular movement around Computer Village and the handling of high-value gadgets and customer orders. Therefore, the successful candidate must demonstrate a high level of integrity, accountability and reliability.
A strong guarantor/reference check will be required as part of the recruitment process.
Candidates should be prepared to provide the required guarantor documentation before resumption.